Frequently Asked Questions
wlndb FAQ — Answers to All Your Questions
Detailed answers about accounts, deposits and withdrawals, bonuses, games and security — all in one place, in plain English.
wlndb is a reliable online betting and casino platform for players in Bangladesh. In the Q&A section below we have explained in plain English the most frequently asked topics, from opening an account to withdrawing money via bKash, placing cricket bets, using bonuses and responsible gaming. If you cannot find your question here, contact our 24/7 live chat.
Account and Registration
Account and Registration
To open an account at wlndb, you need an active mobile number and a valid email address. The registration process can be completed entirely in Bengali and takes just a few minutes. Each person may open only one account.
Identity document details may be requested later for account verification.
Account verification confirms that you are a real person and that you are at least 21 years old. Before your first
withdrawal at wlndb, you may need to submit a scan of your national ID card or passport. This process is fully secure and
your information is stored using SSL encryption.
Click the "Forgot password?" option on the login page and enter your registered email or mobile number. A verification
code will be sent, which you can use to set a new password. If you have any trouble, wlndb live chat support
is available 24/7 to help.
No, only one wlndb account can be opened with a single mobile number or email. Creating multiple accounts
is a violation of our rules and may result in all accounts being permanently closed.
If you have any issue, please contact our support directly.
The wlndb mobile-friendly website can be used directly from the browser of any smartphone or tablet.
You can enjoy the full experience without downloading a separate app. Bookmarking the site in Chrome or Firefox
will give you quick access.
Deposits and Withdrawals
Deposits and Withdrawals
Deposits from bKash to wlndb are usually instant — meaning the balance appears within seconds of the payment being
completed. During peak bank server times it may take a few minutes at most. If there is an issue, contact
live chat with your transaction ID.
The minimum deposit amount at wlndb is ৳300 — by any method including bKash, Nagad, Rocket or bank transfer.
The minimum withdrawal amount is ৳500. Smaller amounts are accepted for deposits, but
withdrawal requests will not be processed unless the amount is at least ৳500.
Withdrawals from wlndb to Nagad are generally completed within 1 hour. In most cases it is
even faster. This timeframe applies at night and on bank holidays as our payments team works around the clock.
Your first withdrawal may take a little longer if verification is not yet complete.
wlndb does not charge any deposit or withdrawal fees on its own. However, bKash, Nagad, or Rocket may apply their own transaction charges — this is subject to the respective payment service's own policy. For bank transfers, the bank's standard charges may apply.
Yes, deposits and withdrawals at wlndb can also be made via Rocket and direct bank transfer. Major Bangladeshi banks including Dutch-Bangla, City, BRAC, and Islami Bank are supported. To confirm deposit methods, check the payment section of your account or ask support.
A withdrawal request can be cancelled before processing begins. Due to wlndb's fast processing, requests are generally sent out within a very short time. If you need to cancel a request, contact live chat immediately. Once sent, it cannot be reversed.
Games & Rules
Games & Rules
To bet on BPL matches at wlndb, first log in to your account and go to the cricket section. Select a match, choose your preferred market (match winner, top batter, over/under, etc.) and enter your bet amount. Once confirmed, your bet becomes active. Real-time live betting is also available during matches.
A demo mode is available on select slot games at wlndb, where you can play without real money. This helps new players understand the rules and features of a game. However, winnings in demo mode are not added to your real balance. You need to play in real money mode to win actual prizes.
RTP (Return to Player) is a theoretical statistic that shows how much of the total bets a game returns to players over the long term. It is an average figure — results for each individual session may vary. wlndb ensures fair play but does not publish the RTP percentage of any specific game.
wlndb's live casino section features games from various providers including Evolution Gaming and Ezugi. Some tables have Bengali-speaking or South Asian dealers. You can interact with the dealer via the chat feature, though language availability depends on the specific table and time.
Aviator is a crash-style game by Spribe where a plane takes off and a multiplier keeps increasing. The player must cash out before the plane crashes. The longer you wait, the higher your potential payout — but if it crashes, you lose your entire bet. It runs on a completely random algorithm.
Yes, live betting is available at wlndb for ICC T20 World Cup and IPL matches. Odds change in real time during the match and you can place new bets after each ball. The live betting section covers all major tournaments including Bangladesh Tigers matches.
Bonuses & Promotions
Bonuses & Promotions
wlndb offers new members a 100% bonus on their first deposit up to ৳5,000. That means if you deposit ৳1,000, you get another ৳1,000 as a bonus and can start playing with ৳2,000 in total. No promo code is needed at the time of your first deposit — it is added automatically.
A 20x wagering requirement applies to the welcome bonus. For example, if you receive a ৳2,000 bonus, you need to place a total of ৳40,000 in bets before withdrawing. The wagering contribution may vary by game — see the full terms and conditions page for details.
wlndb's VIP program has four tiers — Bronze (up to 0.2% weekly cashback), Silver (up to 0.5%), Gold (up to 0.8%), and Platinum (up to 1.0%). You can move up to higher tiers by playing actively. Each tier offers better deals, priority support, and special promotions.
Yes, wlndb offers periodic reload bonuses, cashback, and special tournament offers for regular members. Special promotional offers are also available during Eid, Pohela Boishakh, and the BPL season. Check the promotions section regularly for the latest offers.
Each bonus has a specific validity period which can be seen in the bonus amount section of your account. If wagering is not completed within the set time, any unused bonus balance will be removed. So read the terms carefully right after receiving a bonus and use it on time.
Security & Responsible Gaming
Security & Responsible Gaming
wlndb keeps all your personal and financial information protected with SSL encryption technology. Your data is not shared with any third party. Our security team monitors continuously to prevent unauthorized access. Read our privacy policy for more details.
wlndb is for those aged 21 and above only. You will need to verify your age when opening an account. Minors are not permitted to open accounts and this is verified. Parents and guardians also have a responsibility to keep minors away from online gaming.
Yes, wlndb takes responsible gaming seriously. You can set daily/weekly deposit limits for yourself, request a temporary break, or apply for complete self-exclusion from your account settings. Contact our live chat support to have these requests applied immediately.
If you feel that gaming is having a negative impact on your daily life, wlndb's support team can introduce you to responsible gaming resources. Visit our Responsible Gaming page for detailed information and help. Understanding your limits and knowing when to stop is what responsible gaming is all about.
If you notice any unexpected transactions in your account, change your password immediately and notify us via live chat or at [email protected]. Our security team will investigate promptly and, if necessary, temporarily suspend the account to prevent further harm.
wlndb only provides games from certified game providers (Pragmatic Play, PG Soft, JILI, Spribe, Evolution Gaming, Ezugi, and others) who ensure fair play on their own. All games are powered by Random Number Generator (RNG) technology, which cannot be manipulated by any party.
Still have questions?
Our support team is available 24/7 to help in Bengali — contact us via live chat or email.
Email: [email protected] | For those aged 21 and above only