wlndb Privacy Policy

1.1 Personally Identifiable Information

When you register on wlndb or use our services, we may collect the following information:

• Full name and date of birth
• Email address and mobile number
• National ID or passport number (for identity verification)
• Address details
• Occupation and income information (where applicable)

1.2 Transaction Information

When financial activity is carried out on your account, we collect:

• Deposit and withdrawal history
• Payment methods used (bKash, Nagad, Rocket, bank transfer)
• Transaction amounts and dates
• Betting history and gaming activity

1.3 Technical Information

We also automatically collect certain technical information, such as:

• IP address and device identifier information
• Browser type and version
• Operating system information
• Time and date of site access
• Pages and features used
• Referral URL (where you came from before visiting the site)

2.1 Information You Provide Directly

You voluntarily provide information in the following situations:

• When filling out the account registration form
• During the identity verification (KYC) process
• When completing payment transactions
• When contacting the customer service team
• When participating in promotional offers

2.2 Automatically Collected Information

Our servers and technical systems automatically record certain information. This includes data collected through cookies, web beacons, and similar technologies. This information is primarily used to improve site functionality and ensure security.

wlndb uses your personal information only for the following legitimate purposes:

• Account Management: To create, verify, and maintain your account.
• Identity Verification: To prevent fake identities and fraud and to ensure legal compliance.
• Transaction Processing: To complete deposits, withdrawals, and other financial transactions.
• Customer Service: To resolve your questions, complaints, and issues.
• Security: For account protection, fraud detection, and prevention.
• Legal Obligations: To comply with applicable laws, regulations, and controls.
• Responsible Gaming: To identify problematic gambling behavior and provide necessary support.
• Service Improvement: To improve the user experience and the quality of the platform.
• Communication: To send important site updates, security notices, and promotional information (with your consent).

4.1 Security Measures

wlndb uses industry-standard security measures to protect your information. Our security framework includes:

• 256-bit SSL (Secure Socket Layer) encryption for all data transmission
• Encryption at rest for stored data
• Regular security audits and penetration testing
• Access control — only authorized staff can access information
• Firewall and intrusion detection systems
• Two-Factor Authentication

4.2 Data Retention Period

We retain your personal information for as long as:

• Your account remains active
• It is needed to provide services
• It is needed to meet legal obligations
• It is needed to resolve disputes or defend legal claims

Even after an account is closed, we may be required to retain certain information for a specific period in accordance with legal and regulatory requirements.

5.1 Situations Where Information Is Shared

wlndb does not sell your personal information to third parties. However, information may be shared in the following limited situations:

• Payment Processors: Necessary information shared with bKash, Nagad, Rocket, and banking partners to complete transactions.
• Identity Verification Services: With trusted verification agencies for the KYC process.
• Technology Service Providers: With partners who assist in site operation, hosting, and maintenance.
• Law Enforcement Agencies: In accordance with legal orders or statutory obligations.
• Fraud Prevention: To comply with anti-money laundering (AML) regulations.

5.2 Third-Party Accountability

All third parties with whom we share information are contractually bound to use your information only for the specified purpose and to maintain protections equivalent to this privacy policy. We do not permit third parties to use or sell your information for their own purposes.

6.1 What Are Cookies and Why Are They Used

Cookies are small text files stored in your browser. wlndb uses cookies for the following purposes:

• Essential Cookies: To ensure the basic functionality of the site — maintaining login sessions, security tokens, etc. These cannot be disabled.
• Functional Cookies: To remember your preferences, such as language settings.
• Analytics Cookies: To understand user behavior and improve the site experience.
• Security Cookies: For fraud detection and account protection.

6.2 Cookie Controls

You can accept or reject cookies through your browser settings. However, please note that disabling essential cookies may prevent some important features of the site from working properly.

As a wlndb user, you have the following rights over your personal information:

• Right to Access: You have the right to know what information we hold about you. You may request this information through a written request.
• Right to Rectification: If there is any error in your personal information, you may request that it be corrected.
• Right to Erasure: In certain circumstances you may request that your information be deleted. However, we may be required to retain some information due to legal obligations.
• Right to Restrict Processing: In some circumstances you may request that the processing of your information be limited.
• Right to Portability: The right to receive your information in a machine-readable format.
• Right to Object: The right to object to the use of your information for specific purposes.
• Right to Withdraw Consent: The right to unsubscribe from promotional communications at any time.

To exercise any of the above rights, please contact our support team. We will process your request within a reasonable time.

wlndb is for users aged 21 and above only. We do not intentionally collect personal information from minors.

Every user's age is verified at the time of registration. If we receive information indicating that a user is under 21, we will immediately close that account and delete the associated information.

A note to parents: if your child has accidentally created an account on our site, please contact us and we will take prompt action.

We take special care to protect your financial information. Our policy regarding payment information:

• For bKash, Nagad, and Rocket transactions, only the necessary identifying information is stored; full PINs or passwords are never stored.
• For bank transfers, only the information needed to verify the transaction is retained.
• All payment information is stored in encrypted form.
• Secure, encrypted channels are used when sharing information with payment processors.
• Access to payment-related data is restricted — only authorized finance staff can access it.

The minimum deposit amount is ৳300 and the minimum withdrawal amount is ৳500. All withdrawals are generally completed within 1 hour.

wlndb reserves the right to update this privacy policy when necessary. Whenever significant changes are made, we will:

• Update the "Last Updated" date at the top of this page.
• Send a notification to registered users via email.
• Display a notice on the site.

If you continue using the site after the changes take effect, you will be considered to have agreed to the revised policy. We recommend that you review this policy from time to time.